Our products are usually shipped out within 2-5 business days from the order. If you have any special shipping needs (rush delivery, overnight shipping) please email us before you order at firstname.lastname@example.org
We ship our products in USPS and UPS certified boxes and envelopes to ensure that our product reaches you safely. We are not responsible for any lost, stolen or damaged packages. Please double check the address on your initial order as well as on any return packages, we want to make sure that our product doesn't get sent to any of the wrong people!
If you live in or around Brooklyn, NY and would like to pick up your order please email me to arrange a time to retrieve your order from my studio, we will then refund the shipping cost. Sound good? Good!
We do our best through photos and details to convey the awesomeness that is our product so that you know what to expect. We are working on getting our product into more doors so that you can experience our products in person.
That being said, because our business is a small operation we can not afford to offer refunds at this time. Thank you for understanding!
If you wish to exchange your item, we will need you to ship back your unused product within 5 days of receiving your order and we will gladly exchange your purchase for a different color or style, or you may use your store credit at a later time. It will be your responsibility to cover the cost of shipping with tracking attached (because we are not responsible for any lost, stolen or damaged packages). Once the order is received we will ensure that the item has not been used or damaged and will then notify you by mail that the exchange has been processed (usually within 5 days). If the return is because we made an error, we will pay for the return shipping.
If you have any questions please email us at email@example.com